Peugeot drives online training

May 12, 2021

first_imgPeugeot drives online trainingOn 7 May 2002 in Personnel Today Peugeot is to halve the number of days new staff spend in residentialtraining during the company’s sales induction course through the introductionof e-learning. From September, staff will be able to complete some training modules online,enabling the car giant to cut the residential element of its sales inductioncourse from two weeks to one. The eight online modules, including customer retention, telephone skills andmotor trade law, take less than an hour to complete and include an online testthat the employee must pass before progressing to residential-based role-playtraining. The £150,000 move to e-learning will also allow the company to schedule morecourses and reduce the number of staff on each course. David Davies, sales and training manager at Peugeot, said that theorganisation will be providing dealers with support to deal with their newpeople development responsibilities. He said: “Our biggest challenge is to get dealers on board. It will bestrange for them that we (the training department) will not be directlyproviding all the training or are not as heavily involved in upfront trainingas we have been. “It is a big change of emphasis for them to have to manage staffdevelopment, provide the facilities and the time for staff to learn.” Comments are closed. Previous Article Next Article Related posts:No related photos.last_img

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